About Us Our Spiuk shop is completely dedicated to your total satisfaction. We will supply our goods to any address in the UK mainland, Northern Ireland, Isle of man and channel islands. We are resrticted by distributors agreements for supply to other countries. If you have any suggestions or comments please email us using the link on the store page.
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Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment, Via a secure server from VelocityPay UK.
CREDIT/DEBIT CARDS
We accept the following credit/debit cards: Visa, Mastercard, Visa Debit, Visa Prospect, Maestro and Electron.
For your security all card transactions are completed on our secure server, to confirm this a small padlock will appear at the bottom of your browser window.
We charge your credit card in Pounds Sterling and the credit card company will make the exchange to the local currency. As exchange rates vary you will have to check with your credit card company for the exact rate.
Payment by CHEQUE.
For purchases using cheque please select your item from the website, call us to see if it is in stock and we will dispatch the goods on receipt of your cheque.Please send your cheque to :-
Velotech-Spiuk
Kendal Buildings
Birmingham Rd
Stratford upon Avon
CV37 0AH
United Kingdom.
All payments should be made in Pounds Sterling and made payable to Spiuk
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
Shipping And Handling Postage Terms UK
MAINLAND including Northern Ireland and also Isle of Wight and Isle of Man:
We will dispatch your order within 24 hours (excluding Weekends) and you should expect delivery within 2 working days.
Carriage charges, which will be added at the end of your order, are based upon the factors below :-
UK Post 1st & 2nd class postage
Packing Materials
Insurance added for some items.
DTI Distance Selling Regulations
These Government Department of Trade and Industry regulations entitle you to a 7 day 'cooling off' period after you have received the goods you have purchased from us. This regulation is to give you the opportunity to examine the goods you have purchased as you would have when buying in a shop. If you wish to exercise these rights and cancel your purchase you should return the goods to Spiuk Sports 87 Old Town Mews, Stratford upon Avon, CV37 6GR within 7 working days from the date after the goods were received by you. You can only cancel your purchase if the goods are returned to us unused, unmarked and in their original packaging. You will not be reimbursed with any postage or carriage costs.
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| Delivery Schedule We deliver your order right away. We will normally send your order to you within 2 business days . International orders are generally received in under 5 days, postage dependent. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.> |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 08700 420894 (International +44 08700 420894) or fax us on or write to us at Kendal Building Birmingham Rd Stratford Upon Avon Warks CV37 0AH United Kingdom |
Privacy Policy PRIVACY POLICY
Spiuk sports will not disclose buyers information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item. Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes.
LAW
This contract shall be governed by English Law
Spiuk do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes |
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at !!<<a href="http://www.hmso.gov.uk/si/si2000/20002334.htm">http://www.hmso.gov.uk/si/si2000/20002334.htm</a>>!
We will refund or exchange any returned goods provided they are in a saleable condition i.e. In original packaging with labels still attached. Goods returned due to incorrect sizes ordered will be refunded minus the original postage costs. If goods develop a problem they will be returned to the manufacturer for inspection to determine whether a warranty claim is valid.
OWNERSHIP
At the Sellers discretion, ownership of the Goods may not pass from the Seller to the Buyer until the Buyer has made a payment in full thereof (and any other monies owing to the Seller). If payment is not made in accordance with these Terms & Conditions of Sale, the Seller shall have the right (without prejudice to the obligation of the Buyer to purchase the Goods, and to any other remedy that may be available to the Seller) to retake possession of Goods not fully paid for.! |
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GIFT IDEAS AND SEASONAL OFFERS
Size and Fit Chart
